Refund policy

Refund Policy

At Senviar, we are committed to your satisfaction and well-being. That's why we offer a 100% money-back guarantee for 60 days on all our products. If your item doesn't meet your expectations, or if you're dissatisfied for any reason, we'll give you a full refund once the returned item is received. We want your purchase to feel risk-free.

Refund Eligibility

* You have 60 days from the date of delivery to request a refund
* Email our support team at support@senviar.com to start the process
* A receipt or proof of purchase may be required
* The item must be returned to us before a refund is issued (see "How to Return an Item" below)

How to Request a Refund

To request a refund, contact us at support@senviar.com with your order number.
Our support team will confirm your eligibility and provide return instructions, including the address to ship your item back to.

How to Return an Item

* Once your return is approved, we'll email you the return shipping address and any instructions
* Please pack the item securely to avoid damage in transit
* We recommend using a trackable shipping method, as we cannot issue a refund for items that are lost in transit without proof of shipment
* Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect (see below)
* Refunds are processed once we receive and inspect the returned item

Damages, Defects, or Wrong Items

Please inspect your order upon delivery. If the item is defective, damaged, or you receive the wrong product, contact us immediately so we can make it right.
To help us resolve the issue faster, please include:

* A brief description of the problem
* A photo or video of the item

In these cases, we will cover return shipping costs and provide a full refund or replacement.

Exceptions / Additional Notes

* Senviar does not provide store credit in place of refunds
* Original shipping charges (if applicable) are non-refundable, except in cases of defective, damaged, or incorrect items
* Items must be returned in their original packaging where possible

Exchanges

We do not offer direct exchanges. If you would like a different item, we recommend placing a new order after your return and refund have been processed.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel your order within 14 days, for any reason and without justification.
To exercise this right, contact us at support@senviar.com within 14 days of delivery. Please note that under EU consumer law, you may be responsible for the direct cost of returning the goods, and we may deduct the value of any diminished condition of the goods resulting from handling beyond what is necessary.

Refund Processing

Once we receive and inspect your returned item, your refund will be issued to your original payment method within 10 business days.
Please note: your bank or credit card provider may take additional time to post the refund. If more than 15 business days have passed since we confirmed receipt of your return, contact us at support@senviar.com.

Policy Updates

We reserve the right to modify this refund policy at any time.
Thank you for choosing Senviar. We appreciate your business and look forward to supporting you.

Have questions?
Email us anytime at support@senviar.com. We're here to help.